Terms of service

Moncho Biltong is a New Zealand-based food business operating under the Food Act 2014. By purchasing from our website, you agree to the terms outlined below.

We aim to keep product descriptions, ingredients, and pricing accurate, but details may occasionally change. Prices are listed in NZD and include GST unless stated otherwise.

Orders are confirmed once payment has been received. We accept major debit and credit cards. If an item is out of stock, we’ll contact you to arrange a replacement or refund.

We ship within New Zealand using trusted couriers. Delivery times vary depending on location. You’ll receive tracking details once your order has been dispatched. Moncho isn’t responsible for delays caused by the courier or events outside our control, but we’ll always do our best to help if something goes wrong.

Because biltong is a perishable product, we can’t accept returns for change of mind.

If your order arrives damaged or incorrect, please contact us within 48 hours with photos and your order number. We’ll replace or refund where appropriate.

Our biltong contains beef and spices and may include traces of barley (from malt vinegar). Please check the ingredient list if you have food allergies or intolerances.

Your personal information is used only to process orders and improve our service. We never sell or share your details with third parties.

For any questions, reach out to moncho@outlook.co.nz or via our website contact form.